The Ministry of health has acknowledged and apologized over system failures with the Social health Authority, which have disrupted provision of healthcare services in the country.
Speaking during an impromptu tour of the Kenyatta National Hospital yesterday, Health Cabinet Secretary, Deborah Barasa, said such interruptions, while regrettable, are not uncommon globally. "The incidents occurred on January 14th and 15th, temporarily disrupting some services such as patient clearance and billing," she explained, adding,"to our patients, we are deeply sorry for the disruption.
Your well-being is our priority, and we are working tirelessly to ensure consistent, high-quality healthcare." The backlog caused by the downtime has since been addressed citing that patients are receiving services.
The visit followed the storming of her Afya House offices by frustrated Kenyatta National Hospital (KNH) patients, who were calling for the return of the national health Insurance Fund system, which is now defunct.
