The County Government of Vihiga has officially established a Grievance Redress and Feedback Mechanism (GRM) toolkit, designed to offer residents structured and accessible channels for raising complaints and receiving timely responses.
This initiative addresses a long-standing gap where citizens lacked formal means to air concerns related to service delivery and governance.
With the GRM in place, Vihiga residents can now engage with their government more directly and transparently.
Developed by the Directorate of Public Participation and Civic Education in partnership with The Institute of Social Accountability (TISA), the framework involves the formation and training of County GRM Committees, starting at the county level and gradually extending to sub-county, ward, and village levels.
