The Kenya Revenue Authority has been urged to waive penalties and urgently address failures in the iTax system following a surge of public complaints and technical breakdowns in the run-up to the initial June 30 deadline.
In a statement, the Office of the Ombudsman, through acting chairperson Charles Dulo, commended the KRA for swift action in extending the deadline for filing returns to July 5 but urged the Authority to waive penalties for those who were unable to meet the strict deadline due to technical challenges.
According to Dulo, disruptions in the KRA portal left taxpayers at a disadvantage, leading to the failure of some of them to file their returns on time.
As such, the Commission on Administrative Justice (CAJ) observed that it would be unjust to penalise taxpayers for non-remittance.
