The government is committed to ensuring that ethical and inclusive adoption of Artificial Intelligence (AI), is embraced by Kenyans to enhance payment systems and public service delivery.
Director of Information-In-Charge of ICT at the Directorate of Information, State Department for Broadcasting and Telecommunications, Esther Wanjau, said the move is aimed at simplifying citizen access to services and bridging the digital divide.
Wanjau, who was speaking during the Seamless East Africa 2025 forum at the Kenyatta International Convention Centre (KICC) in Nairobi, told participants at the forum that the government launched the National AI Strategy it had developed in March this year.
She noted that the strategy, which is anchored on broad stakeholder engagement, will address existing gaps in access to technology, particularly for underserved populations. "This strategy will give a roadmap on what the government will be undertaking in the area of Artificial Intelligence," said Wanjau. "The government is deliberate in making AI-ready services, through platforms such as e-Citizen, we have already incorporated USSD and SMS systems to serve Kenyans who do not own smartphones.
