Kenya Power has finally explained why you might be receiving a different number of token units in different months, even after paying the same amount of money.
In an explainer released on Monday, July 14, the utility firm revealed that consumers are categorised into three tariff tiers, based on the average amount of energy they consume monthly.
The higher the energy you consume, the higher the tariffs you have to pay.
These tariff categories are determined by the average amount of energy you consume for three consecutive months. "Our tariff category is calculated based on your average consumption over three consecutive months' usage," Kenya Power revealed.
