Kenya Railways has announced it will refund tickets to passengers affected by the cancellation of the Mombasa-Nairobi train service on July 6.
In a statement issued on Tuesday, the corporation said refunds will be issued to travellers who were unable to board the alternative transport options that had been arranged. ''Kenya Railways wishes to inform passengers affected by the suspension of the 10:00 PM Madaraka Express passenger train from Mombasa to Nairobi on 6th July 2025 that refunds will be issued to those who were unable to travel via the alternative train options provided,'' the authority noted in a statement. Kenya Railways has clarified that refunds will be processed differently depending on how passengers accessed their tickets.
For those who had not printed their tickets, the refunds will be automatically sent to the mobile number used during the ticket purchase.
A section of the SGR Mombasa Terminus Kenyans.co.ke However, passengers who had already printed their tickets will be required to present them at the nearest terminus or station to have their refunds processed manually.
