You've just topped up your Kenya Power (KPLC) prepaid meter, but the crucial message containing the 20-digit code either fails to arrive or, in a moment of oversight, is accidentally deleted from your phone. Well, there are ways you can quickly resolve this common issue, ensuring you regain access to your purchased tokens.
One of the most accessible and widely used methods for token retrieval is the Kenya Power USSD service. The USSD service is a mobile-based platform that operates without the need for an internet connection, making it ideal for a broad range of users.
Collage image of Smart Meters rolled out by Kenya Power Photo Kenya Power To initiate the process, simply dial the code *977#, select "Prepaid Services (Token)", then choose "Latest Token" or "Token Details".
Enter your 11‑digit meter number, and you will receive an SMS with your last few token codes, including the most recent one you bought.
