Interior Cabinet Secretary Kipchumba Murkomen has announced the government's plan to improve customer experience in Kenyan airports including the Jomo Kenyatta International Airport (JKIA).
The improvement will include adopting a service charter by coming up with a seamless coordination mechanism to enhance security, customs, immigration and customer care services at the airports.
Murkomen who spoke on Tuesday during a stakeholder meeting stated that the rollout would be done by a technical team made of officials from the ministries of transport, tourism, interior and coordination, and treasury.
According to the CS, the technical team had already begun working on a long-term strategy to enhance customer experience starting with the country's main airport.
