Tourists visiting Nairobi National Park on Friday, January 3, were left stranded after facing significant challenges due to the malfunction of the eCitizen platform. The government has mandated that all government services be paid through the eCitizen platform, including park entry fees.
However, on Friday, January 3, the platform failed to process transactions, leaving many stranded.
Visitors were forced to wait for hours at the main gate as the eCitizen platform crashed, with many taking to social media to complain about the delays.
The situation led to long queues of tourist vehicles and frustration among visitors who were unable to gain access to the park.
