Kenya Airways has launched an investigation following an incident at Jomo Kenyatta International Airport (JKIA), where a passenger allegedly harassed airline staff after being denied boarding due to visa restrictions.
According to a statement from the airline, the passenger was traveling from Lagos to Manchester with layovers in Nairobi and Paris.
However, upon arrival in Nairobi, it was discovered that she did not possess a Schengen visa, which is required for transit through Paris. "She was offered an alternative to travel through London and onward to Manchester, which she refused," KQ stated.
To assist the traveler, Kenya Airways offered an alternative route through London, which she declined. The national carrier stressed that it does not provide accommodation in cases where passengers are denied boarding due to improper documentation, as it is the traveler's responsibility to ensure they meet entry and transit requirements.
