Kenyans and international visitors using Jomo Kenyatta International Airport (JKIA) in Nairobi will now enjoy enhanced customer service following the signing of a new customer service charter.
The service charter, signed by Transport and Interior Cabinet Secretaries Davis Chirchir and Kipchumba Murkomen, aims to address key impediments to service delivery, including reducing the time taken for passengers to be cleared by airport agents.
To enhance operations at the airport, the government has approved the formation of three committees to oversee operations at all airports managed by the Kenya Airports Authority (KAA).
The three committees include the Governance Board, which will be chaired by the Managing Director/Chief Executive Officer of KAA.
