Nairobi City Water and Sewerage Company Limited has waived all penalties for residents with water connections that are against the law who regularise their water connections by the end of April. In a notice on Tuesday, the company said it plans to crack down on water connections against the law after the end of the waiver period on April 30. Those found with irregular connections after that will be charged and prosecuted.
The company lost over 50 per cent of water supplied to Nairobi to non-revenue water, which includes losses from connections that are against the law.
According to the notice, every Nairobi resident with a water connection against the law has been advised to visit any of its regional offices and regularise their water connections on or before April 30.
People lining at a water tap to fetch water in Kibera, Nairobi. "Applicable penalties will be waived for customers who voluntarily regularise their water connections on or before Wednesday, 30th April 2025," the company said.
