The Higher Education Loans Board (HELB) has announced a disruption of services between May 30 and June 2, affecting all services, both physical and online.
In a notice dated May 27, the HELB board revealed that the site will be experiencing a planned systems upgrade during this time that could lead to disruptions, both on the digital and service levels. "As part of our commitment to continuously enhance our systems for improved service delivery, we will be implementing a core system upgrade," the notice read in part. "During this period, you may experience disruptions across all our service platforms, both digital and physical.
We regret any inconvenience caused." People waiting to be served at the HELB offices in Nairobi.
Photo BD This comes even as the board continues to receive grievances on delayed disbursement of the loans to needy students, leading to them going into survival mode at their institutions of higher learning.
