A wave of outrage is sweeping across the country as reports now emerge that, contrary to the normal monthly contributions, the Social Health Authority (SHA) is now demanding full-year payments before providing services.
This sudden shift without prior notice has sent Kenyans into utter shock and confusion, and worried about their access to healthcare.
Under the new approach, patients presenting at hospitals are being told that they must pay a lump sum for the SHA covering an entire year before receiving treatment.
According to Kenyans who took up the matter on their various social media pages, these contrasting changes have been witnessed since June.
