The Kenya Revenue Authority (KRA) has assured demonstrating stakeholders who camped outside the Eldoret Depot, alleging delays in service delivery by the Authority, that KRA is keen to ensure seamless services.
In response to the issue, KRA clarified that the allegations are untrue and misleading, noting that Tuesday morning's temporary delays were due to a routine KPC system rollover at the depot that affected the issuance of Bills of Lading (BOLs) until around midday. "This was unrelated to KRA's processing system and has since been resolved and normal operations have resumed," read a Statement from KRA Chief Manager, Customs & Border Control, Rift Valley Region, Mr Abdi Malik, adding that in a bid to enhance efficiency at the Depot, KRA has implemented a fully paperless processing system at KPC Eldoret and other depots countrywide." KRA explained that this innovation, supported by the recent integration of KRA and Kenya Pipeline Company (KPC) systems, has replaced the manual folder-based clearance with a streamlined online process.
Under the new system, truck clearance data is submitted via a shared spreadsheet by KPC and Oil Marketing Companies (OMCs) through their agents.
KRA officers then process and release the trucks digitally and provide feedback on the same platform.
