The Kenyatta National Hospital (KNH) has issued a notice to patients using the Social Health Authority (SHA) to seek inpatient services at the public hospital.
In the notice released on Tuesday, July 8, KNH listed a three-step process for patients, after uproar over technical issues faced by KNH during the admission of patients using SHA.
In the complaints, patients had decried high costs, cases of maximum admission charges, and failure of SHA systems at the facility that receives numerous patients daily.
While expressing their frustrations, patients seeking crucial medical services were forced to pay for hefty bills out of pocket despite them having registered for the government-backed health premium.
