Shaileen Jiwa has a wealth of experience in the hospitality industry in both Kenya and Canada.

She is the first General Manager of the Gem Forest Hotel-MGallery collection, the first of its kind in sub-Saharan Africa.

She initially worked at Trademark Hotel before Covid-19 struck and she relocated to Toronto.

She later returned to take up her new role at Gem Forest Hotel, the sixth pre-opening hotel in her career. "I came back to Kenya because of the people and the opportunity to practice experiential hospitality.  My current role with this brand allows me to craft these moments, creating a journey filled with personal touches and thoughtful details.