The government has issued a clarification on the widely used eCitizen platform, revealing that it has been operating under a 10-year pilot phase with a private party amid concerns about security and ownership of the critical service.
In a statement released on Thursday, April 17, government spokesperson Isaac Mwaura reiterated that the platform was fully government-owned, despite it being managed by a different service provider. "The government fully owns the eCitizen platform but entered into a contractual agreement with Webmaster, a local service provider, to manage it.
This system has been in a 10-year pilot phase as we build capacity and continuously enhance its functionality," Mwaura clarified.
After the government first introduced the eCitizen platform in 2014, the platform grew to house 5,000 county and national government services in its first few years of existence, including agencies like the Kenya Revenue Authority, the National Registration Bureau and, more popularly, the National Transport and Safety Authority. The display of the integrated NTSA -Ecitizen platform.
