The National Social Security Fund (NSSF) has revealed its plan to pay claims within 24 hours, placing its bet on technology, an agile workforce and cleaning up its records.
NSSF chief executive and Managing Trustee David Koros said this has already been done, citing a point in time in March when the fund paid seven claims at its Hill Branch in 24 hours.
The waiting time for one to receive their claims stood at 82 days in June 2023.
This has been slashed to less than two weeks, the CEO said. "We are now doing an average of nine days," said Mr Koros during NSSF's 7th Annual General Meeting.
