Amid a looming shake-up in the matatu industry, key industry players within the sector have come out to criticise a raft of new regulations, including a proposed cashless system.
Secretary General of the Matatu Association, Wilfred Bosire, came out to criticise the latest directives, which will require matatus to adopt a cashless fare system while following stricter operating procedures within the Central Business District (CBD).
Bosire claimed that while the regulations looked good on paper, they exhibited a worrying misunderstanding of how the matatu sector operates. "We feel like that document is ill-intended," Bosire said, referring to the official regulations. "Cashless is not easy to operate because the drivers and conductors are given targets to meet on a daily basis." Matatus at a terminal in Nairobi in August 18, 2024.
Photo Kenyans.co.ke/ The Secretary General particularly took issue with the push for cashless payments, which he claims appears to be a modern solution but, in reality, ignores the day-to-day realities of the matatu industry on the ground.
