The Chairperson of the Commission on Administrative Justice, Charles Dulo, has announced that the ombudsman's office is engaging with the Registrar of Persons to decentralise ID and driver's license collection.
Speaking in Nyeri on Tuesday, Dulo claimed that several Kenyans lacked the identification documents required when seeking government services, thereby causing delays as they scrambled to register them last minute.
As such, he revealed that his office, the Ombudsman, was seeking to bring the processed documents closer to the applicants at the sub-county level, as the existing service was often faulty, leaving droves of ID cards and driving licenses uncollected at Huduma Centres months after processing. "We are engaging the Registrar of Persons to ensure that once the IDs are ready, they are taken to the sub-county level so that the chiefs, who know the people who have applied for the IDs, can deliver them to the applicants," he stated.
A collage of a driving license issued in Kenya by NTSA Photo NTSA "We have been informed that the registration bureau sends the applicants a text, but the system is not entirely effective, so we are going to explore other ways of ensuring that once the IDs and other documents are ready, they are taken closer to the people to get their documents." He also revealed that CAJ was seeking to collaborate with the National Transport and Safety Authority (NTSA) to resolve the network challenges that have hampered the verification of driving license holders months after applications.
