Nakuru civil rights activist Laban Omusundi has written a complaint to the Energy and Petroleum Regulatory Authority (EPRA) over the alleged unjust charging of electricity users.
In his letter, Omusundi said EPRA unfairly levies electricity users extra charges for its failed token system that delays token message deliveries.
Addressing the Director General of EPRA, Omusundi terms as illegal the Sh10 charge per dial when consumers attempt to access their tokens via the USSD Code *977#.
He acknowledged that the Kenya Power and Lighting Company (KPLC) had rolled out the code as an alternative when the main delivery systems were delayed. "The code ensures consumers can retrieve their power token digits in the event of delays via the usual token delivery system," notes Omusundi.
