Kenyans using eCitizen to pay for government services have raised an alarm over an increase in charges, drawing particular attention to an additional Ksh100 charge on payments on the platform.
Taking to social media on Wednesday, September 3, aggrieved Kenyans lamented over the new charges, which are charged separately from eCitizen transactions, prompting speculation on the financial management at eCitizen.
In the new charges, affected Kenyans claimed that what was formerly the convenience fee has been converted into an eCitizen access fee, with the convenience fee now being separately paid with a service fee.
So, for instance, when renewing your smart driving license, one would pay the normal Ksh3,000 and the Ksh50 eCitizen access fee. A side by side view of the extra charge at eCitizen (right) charged separately from the actual transaction (left).
