Head of Public Service Felix Koskei has backed the Commission of Administrative Justice (CAJ) in its quest to obtain citizens' service delivery charters from Ministries, Departments and Agencies (MDAs).
In a letter addressed to all Principal Secretaries and county secretaries, the chief of staff directed them to immediately submit the charters as previously directed by the CAJ. "Accordingly, and by way of this circular, you are directed to take immediate steps to ensure full and timely compliance with the Commission's directive and to keep this office duly apprised of the action taken," part of the letter read.
Citizens' service delivery charters are public agreements outlining the service standards a government agency or organisation promises to provide its citizens.
They define the rights and responsibilities of both entities and the procedures for resolving any service delivery issues. Head of Public Service Felix Koskei speaking during a meeting with Principal Secretaries and Accounting Officers on January 10, 2024.
